Support Policy

Most support issues can be solved by referring to the FAQ, but help is also available via our email support tickets or Facebook chat.  Please contact us immediately if things start to go wrong -- don't wait!

We try to get issues resolved quickly. Part of the team is in the US Eastern time zone and the other part is overseas and twelve hours off US time, though they are often available during US business hours.

The best way to get support is via our ticketing system. That gives me a chance to grab the best team member to solve the problem more quickly. But if it's something that's glitching a campaign, please do not hesitate to use the Chat feature.

We try to get medium priority issues resolved within 8 hours.  Custom integrations or art may take longer, depending on how complex the issue is.

Elite members will usually have my phone number. Even then, the single BEST way to get support is via the support system, since that allows me to grab the smart folks to make it happen.